Q&A

Frequently asked questions Q&A

Please do not hesitate to contact us on the Inquiries page for the questions not listed here.

Diving SectionBooking SectionDiving termsMedical history certificate · Experience application form

Q&A~Diving Section~

  1. What do I need to bring?

    Please bring your swimsuit, bathtowel, one change of clothes and beach sandals (flip-flops). Also, please wear your swimsuit under your clothes in advance.

  2. I have a bad eyesight…

    For customers with bad eyesight, we have diving masks with corrective lenses. Also, soft contact lenses are rarely an issue during diving, so you can enjoy the activity while wearing it. However, in case of lost or damage, please understand that we can not compensate you for the loss/damage. In the case of hard contact lenses, there is a higher chance of it coming off, so we recommend using diving masks with corrective lenses.
       ※ Diving masks with corrective lenses are available for myopia only. Also, you can not change the degree of left and right. Please acknowledge it.

  3. Do you guys take pictures of the diving?

    In the experience dive activity, underwater photography is included in the price. We upload the photos taken on the day to the cloud and we send an e-mail with the download link within 2 weeks. Since the storage period of data is 3 months, please do not forget to save it!

  4. Please tell me if there is any extra costs.

    The facilities fees (parking lot, locker, shower fee) varies depending on the diving point of the day. Please see the Access page for details.

  5. Is there a transfer service?

    Depends of the activity.
       For the EXPERIENCE DIVING activity we do not offer a transfer, so we ask our customers to meet us at the diving spot. Please come to the silver and blue two-toned color wagon waiting inside the parking lot of the meeting place ♪ In some cases is possible to pick you up, depending on the group’s size and the schedule for that day. Please do not forget to ask us.
       For the FUN DIVING activity WE DO the pick up service. Please inform us where is your accommodation when booking. Free pick up and drop off is possible from Naha city to Yomitan village. If you stay elsewhere, please consult us.

  6. Is it okay even if it rains?

    Even if it rains it does not matter at all. You will get in the water in all our activities. Most of the courses are based on marine conditions (wind strength, wind direction, wave height) rather than weather (sunny, rainy).

  7. Do other customers become teams together?

    On the experience dive course there will be a single instructor that will lead up to 4 customers. If you participate in 4 people all members will be a team, but if you are considering participation for 1 to 3 people, you may be a team with other customers.

  8. I can not swim, is it okay?

    Diving is different from swimming, so you do not need to be able to swim. Because you have an apparatus to breathe underwater, there is no needs of swimming skills. Also, when wearing diving fins, you can move much easier on the water.

  9. What type of swimming bath suit is the ideal one?

    You can use any swimwear. However, since we will wear a wet suit over the swimwear, it may be easier to wear swimming bath suits with less decorations making it easier to wear and more comfortable.

  10. Can I join during pregnancy?

    We are sorry, but we are not accepting pregnant women’s participation. Diving during pregnancy may affect both mother and fetus. If you suspect you are pregnant, please let us know in advance!

  11. Is there anything necessary for a minor to participate in the tour?

    An underage customer needs an acceptance letter of the parent ́s or legal guardian. If the parent’s or legal guardian come to Okinawa with the participant, we can obtain the sign of consent to participation application form on the day. If you can not come to Okinawa together, please download the following application form and sign in the column of signature of the legal guardian and send it with the participant.
    Download the application form from here.

  12. Is there any age restriction?

    Snorkel activity [6 ~ 49 years old*] / Diving activity [12 ~ 49 years old*] [Underage (under 20 years old)] customers need consent of parents or legal guardians. When parents or legal guardians come with the participant, we can obtain the sign of consent to participation application form on the day. If you can not come to Okinawa together, please download the following application form and sign in the column of signature of the legal guardian and send it with the participant and give it to staff in charge.
    *[Customers over the age of 50] need to download medical history medical records from the following link and check their own health condition. Please read all the items of “Questionnaire on Disease” in the medical history diagnosis and answer with Yes or No regarding the health condition of the customer. If there is something corresponding to medical history, please contact Gopher Diving in advance. If you obtain consent from your doctor, you can participate if you can submit a medical examination.
    Download history medical certificate · application form from here.

  13. I have a chronic illness / medical history, is it okay?

    You will need to download medical history medical records from the following link and check their own health condition. Please read all the items of “Questionnaire on Disease” in the
    medical history diagnosis and answer with Yes or No regarding the health condition of the customer. If there is something corresponding to medical history, please contact Gopher Diving in advance. If you obtain consent from your doctor, you can participate if you can submit a medical examination.
    Download history medical certificate · application form from here.

  14. Is it okay to join alone?

    Do not worry at all. You can participate with peace of mind from even one person. Even for Experience diving, Licensing, Fun diving, there are many people other than you who participate by themselves, here is a meeting place for those who love the ocean. You will soon be able to get along with other participants and expand your circle of friends!

  15. Will your shop cancel an activity?

    As long as the typhoon does not hit us directly, it will rarely be canceled. Because Okinawa is surrounded by the sea, even if the typhoon is coming close, you can dive safely at the right location. If it is really impossible to go out, we will contact you in advance, so do not worry.

  16. Can I join during my period?

    In general, diving during menstruation has no problem. If it is a symptom to the extent that it does not interfere with everyday life, diving is possible by using sanitary supplies. If you are suffering from menstrual pain or mental instability, or low back pain / abdominal pain, we do not recommend you to dive. The use of sanitary products is also possible.

Q&A~Booking Section~

  1. Do I need to make a reservation in advance?

    We do accept reservations on the day. However, depending on the reservation situation, we may not be able to guide you on the activity and start time you desire. Especially during busy seasons such as Golden Week and New Years Eve, the demand for our services is high, so we recommend as soon as your schedule is decided, please make a reservation as soon as possible.

  2. I didn’t receive a reply 48 hours after my reservation.

    If you do not receive a reply after 48 hours since your reservation, sorry to trouble you, but please contact us again by e-mail or phone. When we receive a e-mail of application, we will reply within 48 hours without fail. However, due to an e-mail not being an 100% reliable tool for communication, there is the possibility of the customer’s application mail does not reach our company, or the reply mail from our company may not reach the customer. Therefore, if you do not receive a reply mail, there is a risk that your reservation has not been confirmed. If you do not receive the reply mail, we are sorry in advance for the inconvenience, but please include the meaning of the confirmation and contact us again.

  3. Is there a cancellation charge?

    Cancellation on the day of the activity at the convenience of the customer, we will charge 100%. We are sorry but the reason for that is we do need to redirect staff and also have to do scuba tanks logistics, pay for boat fees, etc. In case of illness, bad weather condition, delays… please contact us. If possible we will do all we can to reschedule or change the time of the activity. Please contact us as soon as possible.

  4. Is it impossible to dive on the day of my flight?

    After diving, you can not board an airplane at the same day. When diving, nitrogen accumulates in the body because of the pressure. When nitrogen is accumulated in your body and you board a plane with low air pressure, there is the risk of nitrogen bubbles arising in your blood stream, causing various troubles. After diving, spending enough time on land, nitrogen accumulated in the body is naturally discharged. Conversely, diving after your flight will not be a problem. Those planning to dive, please plan the date of participation considering all the informations above, from the date of arrival to the day before departure.

  5. Is it possible to dive during pregnancy?

    We are sorry, but we do not accept pregnant women’s participation. Diving during pregnancy may affect both mother and fetus. There might be the chance to do the snorkeling activity instead, but it is case by case and under our judgement.

  6. Is there anything necessary for a minor to participate in the tour?

    An underage customer needs an acceptance letter of the parent ́s or legal guardian. If the parent’s or legal guardian come to Okinawa with the participant, we can obtain the sign of consent to participation application form on the day. If you can not come to Okinawa together, please download the following application form and sign in the column of signature of the legal guardian and send it with the participant.
    Download the application form from here.

  7. Is there any age restriction?

    Snorkel activity [6 ~ 49 years old*] / Diving activity [12 ~ 49 years old*] [Underage (under 20 years old)] customers need consent of parents or legal guardians. When parents or legal guardians come with the participant, we can obtain the sign of consent to participation application form on the day. If you can not come to Okinawa together, please download the following application form and sign in the column of signature of the legal guardian and send it with the participant and give it to staff in charge.
    *[Customers over the age of 50] need to download medical history medical records from the following link and check their own health condition. Please read all the items of “Questionnaire on Disease” in the medical history diagnosis and answer with Yes or No regarding the health condition of the customer. If there is something corresponding to medical history, please contact Gopher Diving in advance. If you obtain consent from your doctor, you can participate if you can submit a medical examination.
    Download history medical certificate · application form from here.

  8. I have a chronic illness / medical history, is it okay?

    You will need to download medical history medical records from the following link and check their own health condition. Please read all the items of “Questionnaire on Disease” in the
    medical history diagnosis and answer with Yes or No regarding the health condition of the customer. If there is something corresponding to medical history, please contact Gopher Diving in advance. If you obtain consent from your doctor, you can participate if you can submit a medical examination.
    Download history medical certificate · application form from here.

  9. Is it okay to join alone?

    Do not worry at all. You can participate with peace of mind from even one person. Even for Experience diving, Licensing, Fun diving, there are many people other than you who participate by themselves, here is a meeting place for those who love the ocean. You will soon be able to get along with other participants and expand your circle of friends!

  10. Will your shop cancel an activity?

    As long as the typhoon does not hit us directly, it will rarely be canceled. Because Okinawa is surrounded by the sea, even if the typhoon is coming close, you can dive safely at the right location. If it is really impossible to go out, we will contact you in advance, so do not worry.

Q&A~Diving terminologies section~

We choose the word about diving / snorkeling that often use !
Equalization / Entry / Exit / ○○Clearing / Neutral buoyancy / Descending / Sea condition / Diving tank / Enriched air/Nitrox / BCD jacket / Regulator / Weight belt / Mouth piece / Wet suit / Heavy equipment / Light equipment / C-card / Discover diving / Snorkeling / Fun diving / Free diving / Squeeze / Decompression

  1. Equalization

    When people dive, their ear drums feel light pressure like when you on the air plane.
    We have the way to remove pressure called “Equalization”.
    The most technique often used is to pinch your nose (so air won’t leak), and blow air.
    Another way, just swallow or move your jaws.
    If you feel a click on both ears, you did it right.

  2. Entry / Exit

    Entry : The way to start a dive in the water.
    Exit : The way to get out the water.

  3. ○○ Clearing

    Diving / Snorkeling gear is not completely sealed from the water, so when you laugh some water might get into the gear.
    The technique to clear your equipment is called “○○(equipment name) Clearing”.

  4. Neutral buoyancy

    Under water, you will feel your body going up or down as you change the depth caused by your breathing pattern, diving weight or wet suit.
    Neutral buoyancy means not floating or sinking, you will be in between by using your BCD & breathing control.

  5. Descending

    It means going down from surface to the bottom.
    If you do it without assistance like holding a rope or rocks is called “Free descending”.

  6. Sea condition

    It refers to wind speed and/or direction, and wave height, currents and so on.

  7. Diving tank

    Diving tank is a cylinder that carries compressed air used to breath during the diving.
    There is also different mixes of gases for advanced and technical divers.

  8. Enriched air / Nitrox

    It is a mix of natural air with specific amounts of oxygen.
    It has many merit that less tired, and less the risk of decompression and Nitrogen sickness and so on. 

  9. BCD jacket

    It means Buoyancy Control Device.
    It is a jacket were you can adjust adding or releasing air to change the buoyancy.

  10. Regulator

    It is the device used to breath underwater.
    It adjusts the compressed air from the tank to a natural level allowing the diver to breath comfortably.

  11. Weight belt

    It adjusts the excessive buoyancy of the diver allowing him to sink.

  12. Mouth piece

    It is the rubber piece connected to the snorkel or regulator that goes on your mouth.

  13. Wet suit

    It is an apparel usually made of neoprene to keep your body warm during the activity on the water and prevent injuries.
    At first you will feel some water getting inside the wet suit, and this will create a barrier between your body and water.

  14. Heavy equipment

    It means BCD and regulator.

  15. Light equipment

    It means Mask, Snorkel and Fins.

  16. C-card

    The C from C-card comes from Certification.
    There is many diving associations(PADI, NAUI, CMAS, and more) and usually they issue the cards from beginner to pro levels.

  17. Discover Diving

    Diving without C-card.
    Often done in shallow water(maximum 12 meter).

  18. Snorkeling

    Means using a set of mask, snorkel and fins to see the bottom of the ocean from the surface.

  19. Fun diving

    It is an activity for those who have a c-card.

  20. Free diving

    It is the competition consisting on holding your breath to dive.
    Not competitive is called “Skin diving”.

  21. Squeeze

    It refers to the compressed air in your mask, sinuses and dry suit.
    If you continue the dive without compensating it, you might get hurt or at least uncomfortable, and pain.

  22. Decompression sickness

    Injury caused by nitrogen dissolved in the body bubbling by decompression, this bubble blocking blood vessels and so on.
    Tiredness, joint pain, shortness of breath, etc. occur.
       

PADI Medical certificate and experience application form

In our company, the custommers participating in the diving or the snorkeling activity [person who is 50 years old or above] are requested to show a copy of the medical certificate.

  1. Customers who have no medical history, especially those who are not currently in medical treatment or are not taking medication
    ⇒If you have a company job and you have a medical checkup once a year, please send it by fax or mail beforehand. If you do not have a medical checkup, please download the medical history certificate from the following link and bring it to the hospital so your doctor can fill it.
  2. Customers who have a medical history, those currently visiting hospital for treament or those who are taking medication and those who have not been doing medical examination for a while
    ⇒After downloading and printing the medical history certificate from the following link, please bring it to the hospital and ask for a checkup.

【Customers who are 50 years old or younger who have a medical history / chronical disease】
  You will need to download medical history medical records from the following link and check their own health condition. Please read all the items of “Questionnaire on Disease” in the medical history diagnosis and answer with Yes or No regarding the health condition of the customer. If there is something corresponding to medical history, please contact Gopher Diving in advance. If you obtain consent from your doctor, you can participate if you can submit a medical examination.

Minors (under 20 years old) must have an authorization of their parents/legal guardians. If coming to Okinawa together, we can obtain the sign of consent to participation at our shop or at one of the meeting places. If you can not come to Okinawa together, please download the following application form and get a signature in the column of signature of parental author and the minor can bring it to us on the travel.

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